Alternative Resolution of Consumer Disputes

In compliance with Article 18 of Law 144/2015, please be informed that for alternative dispute resolution, the consumer should contact our company via email at geral@seregal.pt, the competent Alternative Dispute Resolution (ADR) entity in your area, or use the European Online Dispute Resolution Platform available at [http://ec.europa.eu/consumers/odr](http://ec.europa.eu/consumers/odr).

Competent Entities for Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform available at [http://ec.europa.eu/consumers/odr](http://ec.europa.eu/consumers/odr) or contact the following alternative dispute resolution entities:

1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Tel.: (+351) 213 847 484
E-mail: cniacc@unl.pt

2. CIMAAL - Information, Mediation, and Arbitration Center for Consumer Conflicts of the Algarve
Tel.: (+351) 289 823 135
E-mail: cimaal@mail.telepac.pt

3. Arbitration Center for Consumer Conflicts of the Coimbra District
Tel.: (+351) 239 821 690/289
E-mail: geral@centrodearbitragemdecoimbra.com

4. Arbitration Center for Consumer Conflicts of Lisbon
Tel.: (+351) 218 807 000 / 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Center of Porto
Tel.: (+351) 225 508 349 / 225 029 791
E-mail: cicap@mail.telepac.pt

6. Arbitration Center for Consumer Conflicts of Vale do Ave/Arbitral Court
Tel.: (+351) 253 422 410
E-mail: triave@gmail.com

7. Information, Mediation, and Arbitration Center for Consumption (Arbitral Court of Consumption)
Tel.: (+351) 253 617 604
E-mail: geral@ciab.pt

8. Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal
E-mail: centroarbitragem.sras@gov-madeira.pt

For more information, please consult the Consumer Portal at [www.consumidor.pt](http://www.consumidor.pt)