Consumer Alternative Dispute Resolution

In compliance with Article 18 of Law No. 144/2015, consumers are hereby informed that, for the purpose of alternative dispute resolution, they should contact our company via email at geral@seregal.pt, the competent Consumer Alternative Dispute Resolution (ADR) entity in their area, or use the European Online Dispute Resolution Platform available at http://ec.europa.eu/consumers/odr.

Competent Consumer Alternative Dispute Resolution Entities

In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or to the following consumer ADR entities:

1. CNIACC – National Centre for Information and Arbitration of Consumer Conflicts

   Tel.: (+351) 213 847 484; Email: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre

   Tel.: (+351) 289 823 135; Email: cimaal@mail.telepac.pt

3. Coimbra District Consumer Arbitration Centre

   Tel.: (+351) 239 821 690/289; Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Arbitration Centre

   Tel.: (+351) 218 807 000 / 218807030;

   Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Centre

   Tel.: (+351) 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

6. Vale do Ave Consumer Arbitration Centre / Arbitral Tribunal

   Tel.: (+351) 253 422 410; Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitral Tribunal)

   Tel.: (+351) 253 617 604; Email: geral@ciab.pt

8. Madeira Autonomous Region Consumer Arbitration Centre

   Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;

   Email: centroarbitragem.sras@gov-madeira.pt

For further information, please visit the Consumer Portal at www.consumidor.pt.