Service Provision Policy
1. Information Security and Privacy Policy:
• The company is committed to preserving and maintaining the confidentiality of all information provided by clients during the provision of services.
• All information will be handled in strict compliance with data protection laws in force in Portugal and with our privacy policy, which can be consulted here.
2. Service Warranty:
• Seregal Construções guarantees legal warranty in accordance with Portuguese legislation.
• The invoices issued by Seregal Construções serve as a warranty receipt for the services provided, with the warranty period starting from the date of issuance of the last invoice for a completed job (in cases where payment is made in several stages).
• The warranty will be valid for the period stipulated by law and will be properly communicated and documented to the client.
• According to Article 397 of Decree-Law No. 18/2008 of 29-01-2008, which is part of the Public Contracts Code in Portugal, fundamental rules related to the warranty of works in public works contracts are established. This article stipulates that the warranty period begins on the date of signing the works reception report. The payment of the second part of the budget (50%) is considered by Seregal Construções and the client as the signature and proof of the reception of the works in perfect technical and aesthetic condition. Consequently, Seregal Construções assumes the obligation to correct any defects identified in the work. According to the mentioned article, warranty periods are clearly defined:
• 10 years for defects in structural construction elements;
• 5 years for defects in non-structural construction elements or technical installations;
• 2 years for defects in autonomous equipment to the work.
3. Payments and Invoice Validity Period:
• Payments must be made within 30 days from the date of issuance of the invoice. This is referred to as the invoice due date.
• The standard invoice validity period is set at 30 days. Variations can be subject to discussion and agreement between the company and the client.
4. Late Payment Interest and Calculation Formula:
• In case of delayed payment, a late payment interest rate of 8% will be applied, as provided by Portuguese legislation.
• The formula for calculating late payment interest is as follows: Late Payment Interest = Amount of Debt * (Interest Rate / 100) * Number of Days Late.
5. Travel to the Site:
• Travel to the site will incur a fixed cost of €150 plus VAT.
• This amount will be added to the total budgeted amount and specified clearly in the contract.
6. Charges for Non-Warranty Related Travel:
• Any travel to the site not related to warranty, unrelated to the completed work, or not falling within a warranty situation will be charged at €150 plus VAT.
7. Quality of Materials:
• All materials, tools, and other items used by Seregal Construções are of high quality and from reputable national brands.
• Brands such as CIN, Leaveplace, and other trusted partners are frequently used to ensure excellence and durability in the services provided.
8. Payment Conditions:
• Generally, payments are made as follows: 50% at the beginning of the work and 50% upon completion.
• Specific payment conditions are discussed and agreed upon with the client in advance.
9. Price Guarantee:
• The prices presented in the budgets are guaranteed for 30 days after issuance.
• After this period, the company reserves the right to adjust prices according to market conditions.
10. Issuance of Responsibility Terms or Technical Reports:
• The issuance of responsibility terms or reports by senior technicians requires payment of administrative fees, which may vary according to the work performed and types of documents.
11. Delivery and Delay Policy
At Seregal Construções, we understand that delays can occur and that they may cause inconvenience. However, it is essential to clarify that we cannot be held responsible for any delays caused by our suppliers or transport companies. Our supplier partners and transport companies are completely independent and are not under our control, meaning we have no influence over their operations, deliveries, or the production of the products and materials necessary for the execution of our services.
Delivery deadlines are managed exclusively by these suppliers and transport companies, who may, for various reasons, fail to meet the initially agreed deadlines. Therefore, in accordance with Article 799 of the Portuguese Civil Code, Seregal Construções cannot assume responsibility for delays in service delivery that may result from delays in the supply of products or materials, whether from suppliers, transport companies, or due to circumstances related to clients.
Additionally, as stipulated in Law No. 14/2014 and the principle of force majeure, Seregal Construções may exempt itself from liability for damages arising from events that interfere with the provision of our services, including delays from suppliers and transport companies. These delays are considered external causes beyond our responsibility that could not have been avoided.
We appreciate the understanding of all our clients and reaffirm our commitment to maintaining transparent and proactive communication. We are always available to clarify any doubts or to discuss alternative solutions in case of unforeseen events. Our goal is to ensure the best possible experience in carrying out your projects.
By accepting our services, the client agrees to the terms and conditions set forth in this policy. The company is committed to complying with all applicable laws and regulations in Portugal.
This document is an initial proposal and may be adjusted as necessary.