Service Provision Policy

1.Information Security and Privacy Policy

The company undertakes to preserve and maintain the confidentiality of all information provided by clients during the provision of services.
All information shall be processed in strict compliance with the data protection laws in force in Portugal and with our Privacy Policy, which can be consulted here.

2. Execution Deadlines and Disclaimer for Requested Change

All execution deadlines communicated, whether in writing or verbally, are merely indicative and approximate, being defined based on the elements and conditions agreed between the parties. Whenever, at the Client’s initiative, changes to the project are requested, new services are introduced, technical reformulations are made, or any other modification not included in the approved quotation occurs, the previously established deadlines will inevitably be extended.

In such cases, SEREGAL CONSTRUÇÕES, UNIPESSOAL LDA. shall under no circumstances be held liable for any delays resulting from such changes, nor shall it be subject to any claim for compensation, indemnity or penalty of any kind arising from failure to meet deadlines caused by circumstances attributable to the Client.

3. Service Warranty

Seregal Construções provides the legal warranty in accordance with Portuguese legislation.
The invoices issued by Seregal Construções serve as proof of warranty for the services provided, and the warranty period begins on the date of issuance of the final invoice relating to the completed work (in cases where payment is made in instalments).
The warranty shall be valid for the period established by law and will be duly communicated and documented to the Client.

In accordance with Article 397 of Decree-Law No. 18/2008 of 29 January (Public Contracts Code), which establishes fundamental rules regarding construction warranties, the warranty period begins on the date of signing the work acceptance report. The payment of the second instalment of the quotation (50%) is deemed, by both Seregal Construções and the Client, as confirmation and acceptance of the works in proper technical, functional and aesthetic condition.

Consequently, Seregal Construções undertakes to correct any defects identified in the works. According to the aforementioned legal provision, the warranty periods are defined as follows:

10 years for defects in structural elements;
5 years for defects in non-structural elements or technical installations;
2 years for defects in equipment independent of the works.

4. Payments and Invoice Validity

Payments must be made within 30 days from the date of invoice issuance (due date).
The standard invoice validity period is 30 days. Any variations must be agreed between the company and the Client.

5. Late Payment Interest and Calculation Formula

In the event of late payment, a default interest rate of 8% shall be applied, in accordance with Portuguese legislation.
The formula for calculating default interest is as follows:

Default Interest = Outstanding Amount × (Interest Rate / 100) × Number of Days in Delay

6. Travel to Site

Travel to the work site is subject to a fixed fee of €150 plus VAT.
This amount will be added to the total quoted price and clearly specified in the contract.

7. Charges for Non-Warranty Visits

Any visit to the site not covered by warranty, not related to the work carried out, or not falling within a warranty situation, will be charged at €150 plus VAT.

8. Quality of Materials

All materials, tools and other items used by Seregal Construções are of high quality and sourced from reputable national brands.
Brands such as CIN, Leaveplace, and other trusted partners are frequently used to ensure excellence and durability in the services provided.

9. Payment Conditions

As a general rule, payments are structured as follows: 50% at the start of the works and 50% upon completion.
Specific payment conditions are agreed with the Client in advance.

10. Price Guarantee

Prices presented in quotations are valid for 30 days from the date of issue.
After this period, the company reserves the right to adjust prices according to market conditions.

11. Issuance of Declarations or Technical Reports

The issuance of declarations of responsibility or technical reports by qualified professionals is subject to administrative fees, which may vary depending on the type of work and documentation required.

12. Delivery Policy and Delays

Seregal Construções acknowledges that delays may occur and may cause inconvenience. However, it is important to clarify that the company cannot be held liable for delays caused by suppliers or transport providers. These entities operate independently and are not under our control, meaning we have no influence over their operations, deliveries or production processes.

Delivery deadlines are managed exclusively by suppliers and transport providers, who may, for various reasons, fail to meet initially agreed timelines. Therefore, under Article 799 of the Portuguese Civil Code, Seregal Construções shall not be held liable for delays in service provision resulting from delays in the supply of products or materials, whether caused by suppliers, transport providers or circumstances related to the Client.

Additionally, under Law No. 14/2014 and the principle of force majeure, Seregal Construções may be exempt from liability for damages arising from events that interfere with the provision of services, including delays caused by suppliers or transport providers. Such events are considered beyond our control and unavoidable.

We thank our clients for their understanding and reaffirm our commitment to maintaining transparent and proactive communication. We remain available to clarify any doubts or discuss alternative solutions in the event of unforeseen circumstances.

13. Acceptance, Duty of Knowledge and Public Availability of the Policy

By accepting the services provided by the company or making any payment (in whole or in part), the Client declares, for all legal purposes, that they have read, understood and fully accepted the terms and conditions set out in this policy.

Seregal Construções, Unipessoal Lda undertakes to comply with all applicable laws and regulations in force in Portugal.

The company’s policies are permanently available on the official website www.seregal.pt, and this address is expressly indicated in all official documents issued by the company, including quotations, invoices, contracts and institutional communications.

Prior to contracting, the Client has the duty to consult this policy and may not invoke lack of knowledge, omission or failure to read it as grounds for any claim, refusal to comply, request for compensation or contractual dispute.

14. Retention of Title of Supplied Materials

All materials supplied by SEREGAL CONSTRUÇÕES, UNIPESSOAL LDA. for the execution of works or services shall remain the exclusive property of the company until full payment of all invoices related to the contract, including any additional charges, default interest or applicable penalties.

Even if such materials have already been installed, fully or partially, at the work site, ownership shall only be transferred to the Client upon full payment of all amounts due.

This clause is established in accordance with Article 409 of the Portuguese Civil Code, which provides that “the seller may retain ownership of the movable asset until full payment of the price”, being applicable, by analogy, to construction works involving the supply of materials.

Seregal Construções reserves the right to demand the return of such materials or to take legal action to safeguard its rights, without prejudice to any contractual or judicial liability attributable to the Client.

15. Policy Updates

This policy may be reviewed or amended whenever necessary, particularly due to changes in applicable legislation, operational adjustments or the introduction of new services.

The updated version will be made publicly available at www.seregal.pt, and it is the Client’s responsibility to review it periodically.

No changes shall have retroactive effect on services already contracted without the Client’s express consent.

Service Provision Policy

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